Emerline’s clients - SAP
Emerline’s clients - FUCHS
Emerline’s clients - Espresa
Emerline’s clients - TrueLedger
Emerline’s clients - CPG Data
Emerline’s clients - Praxie
Emerline’s clients - Beacon Council
Emerline’s clients - Yarowa
Emerline’s clients - GoDog
Emerline’s clients - Fast Formulator
Emerline’s clients - 8 sports
Emerline’s clients - Driv
Emerline’s clients - Hello Ralphie
Emerline’s clients - SquareDash
Emerline’s clients - SAP
Emerline’s clients - FUCHS
Emerline’s clients - Espresa
Emerline’s clients - TrueLedger
Emerline’s clients - CPG Data
Emerline’s clients - Praxie
Emerline’s clients - Beacon Council
Emerline’s clients - Yarowa
Emerline’s clients - GoDog
Emerline’s clients - Fast Formulator
Emerline’s clients - 8 sports
Emerline’s clients - Driv
Emerline’s clients - Hello Ralphie
Emerline’s clients - SquareDash
Emerline’s clients - SAP
Emerline’s clients - FUCHS
Emerline’s clients - Espresa
Emerline’s clients - TrueLedger
Emerline’s clients - CPG Data
Emerline’s clients - Praxie
Emerline’s clients - Beacon Council
Emerline’s clients - Yarowa
Emerline’s clients - GoDog
Emerline’s clients - Fast Formulator
Emerline’s clients - 8 sports
Emerline’s clients - Driv
Emerline’s clients - Hello Ralphie
Emerline’s clients - SquareDash

Trusted Copilot Studio Implementation Partner

As a verified Microsoft Partner, our focus is on specialized expertise in Generative AI and the Power Platform. We highlight our ability to integrate Copilots seamlessly into complex enterprise ecosystems and legacy systems.

100+successful AI implementations

Clutch rating 4.9 out of 5 - client reviews.

25 Reviews on Clutch

9offices worldwide

800+experienced full-time employees

Our offices
Florida, USA
Miami - Headquarters
Poland
Wrocław
Lithuania
Vilnius
Germany
Heidelberg
Map of Emerline’s global office locations: USA, UK, Germany, Poland, Lithuania, Georgia.

Our Copilot Studio Expertise

We provide comprehensive, end-to-end services covering the full lifecycle of custom AI agent development.

Our Copilot Studio Expertise

Strategy and discovery

Identifying high-value use cases, defining conversational flows, and architecture planning using the Copilot Studio Implementation Guide framework.

Custom agent development

Building specialized chat-based and autonomous agents for specific domains like HR, IT Support, or Customer Service.

Knowledge integration and grounding

Connecting Copilots to your enterprise data: SharePoint, Dataverse, internal databases, and external APIs/plugins.

Extension of Microsoft 365 Copilot

Creating custom plugins and actions using Copilot Studio to extend the capabilities of M365 Copilot with Line-of-Business (LOB) data.

Deployment and channel integration

Publishing Copilots across multiple user channels: Teams, Websites, Mobile Apps, or Dynamics 365.

Governance, security and ALM

Implementing best practices for application lifecycle management (ALM), access control, and ensuring compliance.

Ready to launch a knowledgeable, custom AI agent tailored to your business? Connect with our AI Architects to discuss your high-value Copilot Studio use case.

Transform Your Operations with Custom AI Agents

We deliver solutions that provide immediate, measurable advantages by leveraging Generative AI.

Rapid time-to-value

Leveraging the low-code interface and Generative AI for fast agent creation (weeks, not months).

Enhanced efficiency & ROI

Automating routine, repetitive tasks (e.g., IT tickets, HR inquiries) to free up human staff.

Consistent & contextual answers

Grounding agents in specific enterprise knowledge bases for highly accurate, domain-specific responses.

Seamless Microsoft integration

Perfect compatibility and deep integration with Microsoft 365, Teams, Dynamics 365, and Power Platform.

Continuous optimization

Utilizing built-in analytics to track performance and continuously refine agent behavior and logic.

How We Build Intelligent Agents

We follow a structured, six-step process to ensure your custom agent delivers maximum business value.

1. Use case definition

Identifying the Agent’s precise goal (e.g., ticket deflection, policy look-up).

2. Knowledge grounding

Connecting to relevant enterprise data sources (SharePoint, APIs).

3. Generative AI configuration

Setting initial instructions and generative answer capabilities.

4. Action orchestration

Designing Agent Flows (Topics) and adding actions (Plugins/Connectors).

5. Human-in-the-loop design

Implementing clear escalation points to human agents for complex queries.

6. Testing and optimization

Running extensive tests and setting up continuous performance analytics.

Case Studies

more case studies
Emerline developed and implemented a digital approval system based on the Microsoft Power Platform, which transformed manual workflows, significantly reduced delays, increased transparency, and ensured compliance with corporate standards.
Emerline developed a smart Teams bot agent powered by Microsoft Copilot Studio and Azure OpenAI to centralize and simplify access to fragmented corporate data.

Emerline performed an in-depth audit of the core platform and Azure infrastructure. We uncovered critical stability flaws and technology risk (unsupported .NET Core 3.1), delivering an actionable roadmap of 20+ recommendations to stabilize operations and initiate long-term modernization.

What Our Clients Say

Our clients' success stories demonstrate our commitment to technical excellence and strategic partnership.

4.9

25 Reviews on Clutch

25 Reviews on Clutch

Emerline is an important part of our strategic team!

Emerline has been our technology partner since late 2012. In the early years I thought that would be a short-term gap fill until I could afford to hire my own technical team in the US. But they have consistently met the demands of our growing company and helped us build what we believe is the industry's best solution option. Emerline provides high quality work, so much so that our platform's reliability and accuracy has been mentioned by our largest customer's internal vendor survey repeatedly. The individuals we work with aren't just contractors, they are an important part of our strategic Team and we enjoy working with them every day!

Read more
Tracy B. Neal, President/CEO, CPG Data
Tracy B. Neal

President/CEO, CPG Data

USA

case study

Emerline has been the best development partner we’ve ever worked with!

Emerline has been the best development partner we’ve ever worked with. The team is very responsive and the quality is very high. They are always willing to do whatever is necessary to support development and customer support efforts. I would recommend them to anyone.

Read more
Michael Lynch, CEO, Praxie
Michael Lynch

CEO, Praxie

USA

case study

We recommend Emerline as a trusted technology partner

We can confidently say that Emerline fully met our expectations, starting with providing high-quality advice on technologies that would improve our solution and continuing with their fast, high-quality implementation. Emerline has strong communication processes in place that kept us apprised of the project's stage and allowed us to discuss any issues on the go. The team was professional and promptly made adjustments when asked. We recommend Emerline as a trusted technology partner for developing telemedicine solutions and would choose to work with Emerline again regarding new projects.

Read more
Felicity Johnson, Founder, Hello Ralphie
Felicity Johnson

Founder, Hello Ralphie

USA

case study

We are very pleased and content with our relationship with Emerline

We are very pleased and content with our relationship with Emerline. We rely on their team for full-stack development of our platform. We respect the high technical caliber and dedication of the team assigned to our project. Emerline provided us with the scaling we needed to grow development capabilities from early-stage POC to now a globally deployed platform in the HR Teach space.

Read more
Alex Shubat, CEO, Espresa
Alex Shubat

CEO, Espresa

USA

case study

We highly recommend Emerline as a technology partner

The Emerline team involved in the completion of our projects demonstrated a high level of responsiveness and support by solving issues and answering questions ASAP. They were diligent and proactively addressed the challenges that arose during the development process. Our cooperation ran smoothly and professionally, and Emerline quickly provided direct and correct advice when necessary. We highly recommend Emerline as a technology partner for large and complicated development projects that also delivers continuous cooperation with the provider on new projects.

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Dr. Andreas Schwarzer, VP Global IT, FUCHS Group
Dr. Andreas Schwarzer

VP Global IT, FUCHS Group

Germany

case study

Emerline helped us build an MVP into a full-fledged production platform — in 14 months

Emerline worked closely with us to take the best ideas from our MVP and integrate them with transactional capabilities for digital payments, workflow for job management, and funds transfers for cash advances. Our platform was built to service the roofing industry getting contractors paid faster so they can focus on growing their businesses and servicing their customers.

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Matt Fruge, Founder and CEO, SquareDash
Matt Fruge

Founder and CEO, SquareDash

USA

case study

They proved themselves reliable technology partners

Throughout our cooperation with Emerline, they proved themselves reliable technology partners. That’s why we trusted them with our new project — website migration to AEM and revamping our brand’s product catalog that we use across multiple websites — without any hesitation. The team always stayed in touch, providing regular feedback and progress updates. The cooperation was smooth, and the work on the project was completed in due time. They provided an efficient solution that allowed us to reduce infrastructure costs; with it, we didn’t have to depend on third-party vendors. Thanks, Emerline! We will definitely continue working with you.

Read more
Renny Joy, IT Director, DRiV
Renny Joy

IT Director

USA

case study

Emerline exceeded expectations!

Redesigning our website wasn't just about updating our look — it was about building a stronger front door for the world to experience Miami’s economic story. As the official EDO for Miami-Dade, we knew the stakes were high. Emerline exceeded expectations. They were consistently organized, forward-thinking, and committed. In less than six months, we had a completely new platform — faster, smarter, and built to grow with us. We’re proud of what we built together!

Read more
Rodrick Miller, President & CEO, Miami-Dade Beacon Council
Rodrick Miller

President & CEO, Miami-Dade Beacon Council

USA

case study

The team gladly brought their expertise and delivered us a perfect solution to meet our customers’ business needs.

The Emerline team wasn’t scared of any challenges and managed to design a solution to cater to any analytical or supply chain tasks. Their enthusiasm and process transparency ensured seamless communication and prompt reaction to any adjustment or focus shift from our side. Their experience and dedication allowed them to provide the solution really fast. We highly recommend choosing Emerline as a development partner if you need a high-end solution for your business.

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Christian Callender-Easby, Founder & CEO, Kontango
Christian Callender-Easby

Founder & CEO, Kontango

USA

case study

We recommend Emerline as a reliable and skilled tech partner

Collaboration with Emerline was one of our best decisions! Their team quickly understood both the technical requirements and the industry-specific challenges we were trying to solve. We needed a secure, flexible platform that could support data-driven formulation across different industries, and Emerline delivered exactly that. Their team approached the task with professionalism, understood our goals, and built a solution that met both technical and user-facing needs.The result is a working platform that reduces manual work, speeds up R&D, and supports faster, smarter formulation processes across various industries. From day one, communication was smooth, timelines were clear, and we felt fully supported throughout the project. We highly recommend Emerline as a tech partner for your future initiatives.

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Dr. Yelena Yesha, Key Partner and Project Leader, FastFormulator
Dr. Yelena Yesha

FastFormulator Key Partner and Project Leader

USA

case study

Emerline demonstrated a deep understanding of the client's vision

Emerline demonstrated a deep understanding of the client's vision, delivering a functional MVP on time and within budget. The team was highly responsive to the client's needs and maintained clear communication throughout. Above all, their exceptional project management skills stood out.

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Natalie Boll, CEO, Founder of Tribela GmbH
Natalie Boll

CEO, Founder of Tribela GmbH

Germany

The level of skill and quality of the developers is outstanding!

Emerline has been helping the client significantly improve their apps for 1.5 years. Their efforts have resulted in positive feedback from users and stakeholders. Moreover, the vendor impresses the client with their skills, flexibility, excellent project management, and effective communication.

Read more
Robert Gill, Director, RedWrasse Ltd.
Robert Gill

Director, RedWrasse Ltd.

UK

Impressed with transparency, proactiveness, and customer-oriented processes

Emerline helped the client deploy the mobile app on the app store. Their team impressed the client with their transparency, proactiveness, and customer-oriented processes. They informed the client about any issues and addressed them swiftly, positively affecting the product quality and work speed.

Read more
Raphaël Briner, CEO & Founder, Visible
Raphaël Briner

CEO & Founder, Visible

Switzerland

My experience with Emerline has been great

The team was hired to design and develop the Echospectra mobile and web applications, as well as to integrate them with a variety of cloud services. A critical requirement was to rapidly develop the apps in an agile manner, quickly implementing important stakeholder and user feedback as it came along, and fixing any outstanding bugs. The team managed to accommodate this kind of agile, change-driven process successfully. Thanks to their rapid development approach, we've been able to build the initial app versions and then continuously iterate on them to refine our product offering and make sure it meets and exceeds customer expectations. I highly recommend them to anyone looking for a reliable partner who delivers on time and on budget.

Read more
Jesse Sprague, CEO, Echospectra
Jesse Sprague

CEO, Echospectra

USA

They were very successful in listening to what we needed

They were very successful in listening to what we needed, making the appropriate suggestions, and pointing us in the right direction. They helped move our software from an awkward and crashy program to one that we depend on everyday. We couldn't do what we do without it.

Read more
Business Director, 3QC, Inc.
3QC

Business Director, 3QC, Inc.

USA

Ready to launch your custom copilot?

Why Choose Emerline as Your Microsoft Copilot Studio Implementation Partner

Deep Microsoft ecosystem expertise

Emerline combines real-world experience across Microsoft Azure, Power Platform, Dynamics, and Copilot tools, ensuring every solution is aligned, scalable, and fully integrated within your existing Microsoft landscape.

Copilot Studio implementation excellence

From prompt engineering and data orchestration to governance and compliance models, we build Copilot solutions that deliver measurable business outcomes, not experiments or prototypes.

Strong ALM, governance, and quality frameworks

Our structured approach minimizes risk and accelerates time-to-value. We ensure solution maintainability with clear environments, version control, CI/CD pipelines, and responsible AI governance.

Business-aligned Copilot scenarios, not just features

We focus on efficiency and ROI: automation for productivity, conversational agents for support, copilots for internal teams, and AI-assisted workflows, each tailored to real pain points and KPIs.

Integration-first mindset

Copilot Studio shines when connected. We handle secure integration with CRM, ERP, ITSM, document management systems, and line-of-business applications to ensure your Copilot becomes a central, intelligent layer, not a standalone tool.

Flexible post-implementation support and scaling

After deployment, we continue to enhance your Copilot’s capabilities by adding data sources, refining prompts, improving accuracy, and introducing advanced scenarios as adoption grows.

Scale Your Intelligent Workplace with Complementary Microsoft Services

Emerline offers a full suite of Microsoft complementary services to enhance platform performance, automate workflows, strengthen security, and ensure your AI-driven solutions evolve in tandem with your business.

Industries We Serve

We help organizations across industries harness the power of Microsoft Copilot Studio, delivering tailored AI solutions that boost efficiency, drive innovation, and streamline business processes.

Certificates

Emerline awards
Microsoft Certified: Power Platform Solution Architect Expert
Emerline awards
Microsoft Certified: Power Platform Developer Associate
Emerline awards
Microsoft Certified: Power Platform Functional Consultant Associate
Emerline awards
Microsoft Certified: Azure AI Engineer Associate
Emerline awards
Microsoft 365 Certified: Teams Administrator Associate
Emerline awards
Microsoft Certified: Azure Database Administrator Associate

Frequently Asked Questions

Find quick answers to common questions about developing and deploying custom AI agents.