Espresa - Custom Employee Service Platform

Our customer’s intention was to bring more value to companies by providing their employees with easy access to corporate benefit programs, fitness and wellness activities, reimbursement programs, events, affinity groups, and internal communities. They aimed to introduce a comprehensive platform for uniting businesses, employees, and third-party service providers. The solution’s mission was to let companies offer their workers onsite services of different kinds, from car wash, dry cleaning, or beauty procedures to visa support. One of our critical challenges during the solution’s development was to find a business model perfectly crafted for the adoption of a wide range of services that the platform would need to support.

Our team has been involved in the project during all phases, including architecture, design, development, implementation, and support, for both web and mobile (iOS and Android) solutions. We turned the idea into a fully functioning platform in less than 12 months. With an ongoing development process, we continue to enrich the product with gradual improvements. To support all the services a company may have on offer, our teams established a wide range of integrations, including those with calendars (Google Calendar, Outlook, and iCalendar), communication & collaboration tools (Slack), payment systems (Stripe), health data sources (Headspace and ClassPass), Global Reward Systems, Blackhawk gift cards, etc. Other integrations included those for custom reports, as well as integration with SFTP and Analytics systems.

The solution provides a full spectrum of onsite and online services in the convenience of a single platform, ensuring easy management, ordering, and paying for onsite services ranging from training programs to laundry. It links corporate units and individual employees, allowing businesses to ensure efficient dialogue with team members.

The six main modules are:

• Events management enables users to create virtual employee meetings, meetups, office hour slots, multi-track events, and gym schedules while monitoring attendance and participation with exceptional on-demand analytics.
• Wellbeing + Fitness ensures simplified access to off-site classes, including those offered by top-tier partners.
• Reimbursements + Allowances allows employees to take advantage of reimbursement programs globally and in any currency.
• Challenges + Achievements supports gamified and mobile challenges for individuals and teams with the ability to reward employees for participating.
• Rewards + Recognition leverages a culture of gratitude in the organization, recognizing and sharing employees' achievements in a meaningful and timely way.
• Employee Resource Groups connect people in the organization and support formal and informal interest groups to strengthen the corporate culture.

Today, the online employee service platform created by Emerline is a widespread solution utilized by American and European companies. It is a trusted provider of support and care for employees and businesses appreciate the solution’s power to make their teams’ lives easier and more eventful. The platform frees staff from routine household chores, streamlines department interaction, and provides engaging activities.

And here’s some system use data provided by the client:

• 98% customer retention rate
• 99% customer satisfaction rate
• 98.5% average annual engagement increase
• 99% positive recommendations

Emerline continues to enhance the solution, making a sharp focus on usability so that thousands of users can enjoy its intuitive interface on the platform of their choice, either web or mobile, work more productively, and stay loyal to their workplace for much longer.