Emerline: User Experience Research Services

Take advantage of Emerline’s expertise in the conduction of comprehensive user research to understand your audience better, receive useful insights into its behavior, and tailor your application to its wants and needs

The UX team at Emerline will pave the way for your solution’s success through deep analysis, understanding, and smooth implementation of experiences your users expect.

UX Research Services on Offer

Acting as a UX research company and utilizing the best research practices, Emerline offers a range of UX services that allow our clients to refine their tech solutions.

UX consulting

Having more than a decade of experience in UX and a team of experts on board, we can advise you on the best UX methods and strategies for your project.

UX audit service

At Emerline, we conduct a UX expert review of your solutions to determine any weaknesses in your users’ paths to fix them.

UX testing

Taking advantage of various UX testing methods, our teams detect all the inefficiencies and shortcomings in the experiences offered by your apps.


Mobile UX research

Contributing to a greater mobile experience offered by your solution, we will review it from your users’ perspective to determine if a user journey corresponds to the desired level of convenience, ease, and satisfaction.

Remote UX research

Keeping the same level of insights and ideas, our UX teams can conduct remote research, allowing you to enjoy quality service in comfort and at a reasonable cost.

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UX Research Methods We Use

When providing UX research services, Emerline’s teams take advantage of various methods that allow us to conduct comprehensive research and deliver the expected results.

Observation

Through observation, our specialists can detect patterns specific to different groups of people to identify those that can further be probed.

Understanding

Using this method, we define users’ mental models that allow us to identify shorthands and accommodate the solution accordingly.

Analysis

This method allows us to receive useful insights, effectively create personas and scenarios, describe mental models, and build comprehensive, easy-to-understand reports in the form of charts and graphs.

Interviews

To create a clear picture of how we can contribute to a greater user experience available to all user groups, we conduct direct, non-direct, and ethnographic interviews.

Surveys

In addition to interviews, we take advantage of the survey methods that allow us to make more improvements and adjustments to your solution.

Card sorts

Contributing to an easier and more satisfying user journey, we use the card sort method that provides us with a clear idea of what and where your users expect to see in the solution.

Usability tests

We observe the behavior of people using your solution to determine the level of usability offered.

Tree tests

In addition to the card sorts method, we take advantage of tree tests that allow us to better understand the wants and needs of your audience.

A/B tests

To learn what actions your users tend to take when reaching their goal and tailor your app to these behaviors, we utilize the A/B tests method.

How we work?

Find out more about how we work, our engagement models, delivery process, and teams.

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Why Emerline

Just give us the idea, and we'll do the rest

It doesn't matter if you have only a vague concept or a detailed specification for your desired solution, our consultants will gladly assist you in turning your tech ideas into reality.

We have no restrictions on the project size

We are flexible in terms of project size and can start working at any stage of your application’s lifecycle, consulting you on the new product or suggesting smart improvements to the existing one.

We deliver fast and on budget

We understand your vital need to be faster, so we deliver on time and meet your requirements within a predefined budget.

High level of engagement and support

No question will remain unanswered, because we accompany our clients along the whole way to a fully functional solution.

Сonformity to agreements, confidence in services

No need for you to worry about potential project risks or issues — we'll meet the challenges. You simply enjoy first-class services within a predicted scope, timeframe, and budget.

Just give us the idea, and we'll do the rest

It doesn't matter if you have only a vague concept or a detailed specification for your desired solution, our consultants will gladly assist you in turning your tech ideas into reality.

We have no restrictions on the project size

We are flexible in terms of project size and can start working at any stage of your application’s lifecycle, consulting you on the new product or suggesting smart improvements to the existing one.

We deliver fast and on budget

We understand your vital need to be faster, so we deliver on time and meet your requirements within a predefined budget.

High level of engagement and support

No question will remain unanswered, because we accompany our clients along the whole way to a fully functional solution.

Сonformity to agreements, confidence in services

No need for you to worry about potential project risks or issues — we'll meet the challenges. You simply enjoy first-class services within a predicted scope, timeframe, and budget.

UX Research Process at Emerline

User experience research service we provide at Emerline generally includes these four stages:

1.

Discovery

Allows determining if the desired feature is required and can be implemented.

2.

Exploration

Contributes to a better understanding of user problems to address them.

3.

Testing

Allows evaluating design and features at both the development and support stages.

4.

Monitoring

At this stage, we listen to users' feedback to see the ways to enhance their experience.

1.

Discovery

Allows determining if the desired feature is required and can be implemented.

2.

Exploration

Contributes to a better understanding of user problems to address them.

3.

Testing

Allows evaluating design and features at both the development and support stages.

4.

Monitoring

At this stage, we listen to users' feedback to see the ways to enhance their experience.

1.

Discovery

Allows determining if the desired feature is required and can be implemented.

2.

Exploration

Contributes to a better understanding of user problems to address them.

3.

Testing

Allows evaluating design and features at both the development and support stages.

4.

Monitoring

At this stage, we listen to users' feedback to see the ways to enhance their experience.