We ensure availability of every single unit and module of your software solution, contributing to its reliability and cost-effectiveness.
Our software maintenance and support proposal
Having deep expertise in supporting and maintaining various kinds of software, we offer a full spectrum of services aimed at increasing security, improving efficiency, and ensuring fault-free operations for your digital solutions.
Pre-support audit
Contributing to better outcomes of the support services on offer, our experts will audit your solution to determine whether it is ready to be taken over by the support team.
Pre-support software optimization
We will make all the necessary updates and improvements to your software solution to allow you to get the most out of the support services at a reduced cost.
System monitoring
Our software team will perform your application and server monitoring, establish effective network and log management, and take backup and recovery measures when needed — everything to guarantee your solution’s stable and effective performance.
Security services
Applying the most accurate software maintenance methodologies for testing, our teams check every corner of your application, strengthening its security along with identifying places for other improvements.
QA services
Accompanied with QA, software maintenance and support services we offer allow enjoying increased benefits in terms of security, stability, reliability, and user-friendliness.
DevOps as a Service
Covering everything from continuous testing and monitoring to feedback and optimization, our DevOps team will ensure smooth and successful performance for your solution.
Perfective maintenance
After a detailed analysis of your existing solution, our teams will take all the steps needed to enhance its efficiency and contribute to better functioning.
Adaptive maintenance
To ensure that your solution accommodates the changing environment and all of its components work in perfect synergy, we apply our expertise in adaptive maintenance services.
Preventive maintenance
Contributing to the error-free functioning of your system, our support and maintenance teams will optimize and restructure the code of your application to ensure its brilliant operation.
Corrective maintenance
For clients willing to effectively eliminate any software errors, Emerline offers corrective maintenance services, available both on planned and unplanned demand.
Types of solutions we support
Our support and maintenance services extend to various types of software solutions, including but not limited to:
Web applications
Whether these are some bug fixes, code reviews, app hosting support and migrations services, or some content updates, our teams will help to ensure that your web app works in the way it is supposed to.
Mobile
Our mobile app development teams will support your app by extending its features, making modifications to the backend server, enhancing application’s performance and usability, as well as improving security with continuous testing.
Cloud
Whatever type of cloud-based IT environment your systems operate under, we have the cloud support solutions that will cater to your needs. Our consultants are on hand to answer your questions, provide training on your applications, improve adoption rates, monitor your systems, and help out with any potential issues.
CRM systems
At Emerline, a range of support and maintenance services in relation to CRM systems includes everything from data backup, authentification, and software updates to technical maintenance and data cleanup.
ERP systems
Emerline teams have rich experience in helping enterprises maintain their systems. We can train your staff to work adequately with the software, help you keep your ERP system up to date, and eliminate any problems with the system.
Web applications
Whether these are some bug fixes, code reviews, app hosting support and migrations services, or some content updates, our teams will help to ensure that your web app works in the way it is supposed to.
Mobile
Our mobile app development teams will support your app by extending its features, making modifications to the backend server, enhancing application’s performance and usability, as well as improving security with continuous testing.
Cloud
Whatever type of cloud-based IT environment your systems operate under, we have the cloud support solutions that will cater to your needs. Our consultants are on hand to answer your questions, provide training on your applications, improve adoption rates, monitor your systems, and help out with any potential issues.
CRM systems
At Emerline, a range of support and maintenance services in relation to CRM systems includes everything from data backup, authentification, and software updates to technical maintenance and data cleanup.
ERP systems
Emerline teams have rich experience in helping enterprises maintain their systems. We can train your staff to work adequately with the software, help you keep your ERP system up to date, and eliminate any problems with the system.
Industries we impact
For all these years in software development, we have accumulated significant expertise in providing software maintenance and support services to clients operating in:
Why choose us?
What makes Emerline stand out from the other support and maintenance organizations?
Solid expertise with dozens of startups in Silicon Valley
We are on the same page with startups and share their mindset, building our software maintenance and support services in the way to contribute to their business growth and success.
Top-notch software services with no strings attached
No need for you to worry about potential project risks or issues — our teams will meet all the challenges. You simply enjoy first-class services within a predicted scope, timeframe, and budget.
Reliable technology partner
We help our customers make smart choices by giving recommendations and advising on infrastructure, architecture, technology, integration, security, and privacy.
Remote delivery is our essence
Being early adopters of the remote delivery approach, we are equally experienced in remote service delivery and face-to-face service.
No restrictions on the project size
No limitations in terms of the project size, scope, or industry — we work with any project complexity and any stage of software development lifecycle.
Retrievable investments
With IT support services, the advantages you expect from the implementation of software solutions become more evident and show up earlier.
Smarter allocation of resources
When you outsource application maintenance and support to a third party, you avoid the time- and effort-consuming part of having a complex IT solution.
A sharper focus on business objectives
Instead of putting all efforts into support and maintenance activities, you can focus on other aspects contributing to your business growth and expansion.
Fewer risks
When a team of professionals works to maintain and support your application, you can be sure that the system is always up and running.
Access to the latest technology
Support and maintenance services ensure your application's modernity, allowing you to stand out from your competitors with advanced, innovative solutions.
Awards & Recognitions
Throughout our history, we have developed a number of partnerships with technology leaders, who attested our technical competencies and the ability to understand our customers’ needs and translate them into quality services
Our Clients
What our clients say?
We are proud to have earned a reputation of a reliable software development provider, which is supported by the feedback received from our clients.
Emerline has been the best development partner we’ve ever worked with.
Emerline has been the best development partner we’ve ever worked with. The team is very responsive and the quality is very high. They are always willing to do whatever is necessary to support development and customer support efforts. I would recommend them to anyone.
Michael Lynch
CEO, Praxie
country
USA
company
project summary
Online collaboration solution to boost team’s productivity and efficiency
solution category
Innovations Management
industry
Business Process Management Software (BPM)
We recommend Emerline as a trusted technology partner for developing telemedicine solutions and would choose to work with Emerline again regarding new projects.
We can confidently say that Emerline fully met our expectations, starting with providing high-quality advice on technologies that would improve our solution and continuing with their fast, high-quality implementation. Emerline has strong communication processes in place that kept us apprised of the project's stage and allowed us to discuss any issues on the go. The team was professional and promptly made adjustments when asked. We recommend Emerline as a trusted technology partner for developing telemedicine solutions and would choose to work with Emerline again regarding new projects.
Felicity Johnson
Founder, Hello Ralphie
country
USA
company
Hello Ralphie
project summary
Development of a web solution to connect pet owners with vets for the provision of remote diagnosis and care.
solution category
Vet Telehealth
industry
Healthcare
Emerline provided us with the scaling we needed to grow our development capabilities from early-stage POC to now a globally deployed platform in the HR Teach space.
We are very pleased and content with our relationship with Emerline. We rely on their team for full-stack development of our platform. We respect the high technical caliber and dedication of the team assigned to our project. Emerline provided us with the scaling we needed to grow development capabilities from early-stage POC to now a globally deployed platform in the HR Teach space.
Alex Shubat
CEO, Espresa
country
USA
company
project summary
A culture benefits platform delivering an immersive employer experience
solution category
Human Resources
industry
Human Resources Management Software
We highly recommend Emerline as a technology partner for large and complicated development projects that also delivers continuous cooperation with the provider on new projects.
The Emerline team involved in the completion of our projects demonstrated a high level of responsiveness and support by solving issues and answering questions ASAP. They were diligent and proactively addressed the challenges that arose during the development process. Our cooperation ran smoothly and professionally, and Emerline quickly provided direct and correct advice when necessary. We highly recommend Emerline as a technology partner for large and complicated development projects that also delivers continuous cooperation with the provider on new projects.
Dr. Andreas Schwarzer
VP Digital Strategy, Governance and PMO, FUCHS Group
country
Germany
company
project summary
Advanced Global Platform for a Large Manufacturer of Industrial Lubricants
solution category
Analytics and Business Intelligence Platforms
industry
Manufacturing
Featured case studies
Take a look at some of our projects to get a clearer picture of how you can benefit from the application maintenance and support services we offer.
GoDog
A customized dog training and walking plan in an app that helps you keep it well-behaved, fit, and happy
CPG Data. Development of a custom analytics platform
The development of an extensive sales analytics platform with a variety of modules aimed at facilitating the work of distributors and maximizing their performance.
Over-the-Air (OTA) Data Management
OTA Data Management for the Convenience of Ownership Experience
The individuals we work with aren't just contractors, they are an important part of our strategic Team and we enjoy working with them every day!
Emerline has been our technology partner since late 2012. In the early years I thought that would be a short-term gap fill until I could afford to hire my own technical team in the US. But they have consistently met the demands of our growing company and helped us build what we believe is the industry's best solution option. Emerline provides high quality work, so much so that our platform's reliability and accuracy has been mentioned by our largest customer's internal vendor survey repeatedly. The individuals we work with aren't just contractors, they are an important part of our strategic Team and we enjoy working with them every day!
President/CEO, CPG Data
country
USA
company
CPG Data
project summary
Extensive sales analytics platform aimed at facilitating the work of distributors and maximizing their performance.
solution category
Analytics and Reporting Software
industry
Supply Chain Management