Years of experience with Magento
10+
We provide comprehensive Magento support and maintenance services, fixing technical issues and improving website performance to ensure it constantly meets the ever-changing market demands.
How Do We Work?
Providing Magento support and maintenance services, our specialists follow a structured approach to ensure your E-commerce site operates smoothly, securely, and efficiently.
STEP 1
Assessment and analysis
We start by evaluating your current site’s performance, security, and functionality. Our experts assess your hosting infrastructure to identify the existing issues and potential problems.
STEP 2
Web store monitoring
We continuously monitor your store to check server health and website performance closely. We set up alerts for critical issues and anomalies, enabling quick responses to potential disruptions.
STEP 3
Proactive maintenance
Our team performs routine updates, applies security patches, and fixes bugs to keep your site running smoothly. We conduct regular database optimization and performance tuning to maintain site speed and reliability.
STEP 4
Issue resolution and support
We provide timely support for any reported issues, prioritizing and categorizing them based on severity. We resolve your problems efficiently, with minimal downtime and impact on your business.
STEP 5
Reporting and communication
We provide regular reports on your site's performance and maintenance activities. We are always open to client communication and offer insights and recommendations for ongoing improvements.
Want to have a Magento website that runs smoothly and trouble-free? Reach out to our experts!
Featured Cases
Magento-powered E-commerce Platform with Integrated Affiliate Empowerment
Сreation of a scalable E-commerce platform with a custom-made affiliate marketing system for boosted sales and improved client retention rates.
Solution category
E-commerce platform
Country
USA
Industry
E-commerce
Web development
+4 more
Web development
+4 more
Magento-powered E-commerce Platform with Integrated Affiliate Empowerment
Сreation of a scalable E-commerce platform with a custom-made affiliate marketing system for boosted sales and improved client retention rates.
Web development
+4 more
Web development
+4 more
Magento Migration Services for a Jewelry and Accessories Company
Emerline assisted a global jewelry and accessories company with the seamless migration to a modern Magento Enterprise platform.
Web development
+3 more
Web development
+3 more
Web development
+3 more
Web development
+3 more
AI-powered Document Search Service for B2B Customers
Emerline has developed an innovative AI-powered chatbot document search service tailored for B2B customers, designed to significantly enhance document management and retrieval processes in a business environment.
Data Science
+5 more
Data Science
+5 more
Data Science
+5 more
Magento Integration Services for a Fragrance and Decor Manufacturer
Emerline streamlined operations for a fragrance and decor manufacturer, integrating their legacy ERP system with Magento and other subsystems, resulting in significant cost reductions and enhanced management processes.
Web development
+3 more
Web development
+3 more
Web development
+3 more
Web development
+3 more
Emerline’s Magento Support and Maintenance
Fix issues swiftly
Our timely support and maintenance services ensure that your Magento store operates smoothly and without disruptions. Whether it's a bug, performance slowdown, or unexpected downtime, prompt issue resolution minimizes the impact on your business and keeps your customers satisfied. Reduce the risk of lost sales and maintain the high standards of your store's performance.
Keep your online store protected
Security is a top priority for any online store, and Magento support helps safeguard your site against vulnerabilities. Regular security updates and proactive monitoring protect your store from cyber threats and data breaches. By ensuring the complete security of your customers' data during every transaction, you can protect your business from potential financial losses and strengthen your reputation.
Future-proof your web store
With ongoing support and maintenance, your store remains future-proof, equipped with the latest features and capabilities that make it competitive. Optimizing your site for speed, integrating new functionalities, and ensuring compatibility with the latest Magento versions will provide an enhanced shopping experience that allows your business to stay ahead of the curve.
Types of Magento Support Services We Provide
Maintaining your Magento store's optimal performance requires a combination of regular technical support and emergency assistance to handle unexpected challenges.
Ongoing Magento support
As part of our support services, we provide continuous monitoring, constant updates, and proactive maintenance to keep your store running seamlessly. We focus on preventive measures to optimize your store's functionality, improve user experience, and promptly apply security patches and software updates.
Emergency Magento assistance
Our emergency Magento support service addresses critical issues that can arise unexpectedly and impact your store’s operation, such as website crashes, security breaches, or checkout failures. Benefit from our expert assistance in resolving urgent problems that could affect your sales and customer trust as we ensure your store operates smoothly with minimal downtime.
Awards and Recognitions
Numerous esteemed awards, such as the Top Magento Company 2024 by Clutch, prove our profound knowledge and experience in E-commerce consulting and development, along with our steadfast dedication to quality in every project.
Frequently Asked Questions About Magento Support
With over 10 years of experience supporting E-commerce businesses, Emerline has compiled this FAQ to address common questions about our Magento support services. We cover everything from troubleshooting and maintenance to performance optimization and custom development. Whether you're new to Magento or seeking to improve your existing store, we offer expert guidance. Browse below, and contact us if your question isn't answered.
Emerline Is Your Trusted Magento Support Partner
Magento support services at Emerline extend beyond basic support. We provide strategies to resolve technical problems and enhance website performance. With our website maintenance and support services, you can ensure your online store adapts seamlessly to the ever-changing E-commerce environment.
400
+
Successfully completed projects
700
+
Full-time experienced employees
9
Offices around the Globe
Our offices
Florida, USA
Miami - Headquarters
Poland
Wrocław
Lithuania
Vilnius
Germany
Heidelberg
Why Choose Emerline for Magento Support?
At Emerline, we are committed to ensuring that your Magento store operates seamlessly, securely, and efficiently. Our team of experts combines technical proficiency with a proactive approach to keep your E-commerce solution running smoothly.
Here’s how we stand out:
Certified Magento experts
Our team consists of certified Magento specialists with extensive knowledge of the platform, guaranteeing that your E-commerce store is managed by professionals who can improve its performance for seamless operation and enhanced UX.
Comprehensive support across all Magento versions
Emerline provides maintenance services for every Magento version, including Magento Open Source, Magento Commerce, and Adobe Commerce Cloud, ensuring your website has the latest functionality.
Cutting-edge technologies
We enhance your solution with advanced technologies like Artificial Intelligence, Generative AI, AI chatbots, VR, and more, empowering your business with innovative tools to stay ahead in the competitive E-commerce market.
Infrastructure monitoring & management
With extensive DevSecOps expertise, our team employs advanced monitoring techniques to oversee various infrastructure servers, services, and providers to ensure your E-commerce project has a stable and secure foundation.
Magento Support and Maintenance Services We Offer
Our Magento support company keeps your E-commerce store performing at its best. We provide comprehensive support services to address every aspect of your Magento store’s needs, ensuring stability, security, and enhanced user experience.
Website audit
Our in-depth website audits help identify performance bottlenecks, security vulnerabilities, and areas for improvement. By thoroughly examining your Magento store, we provide actionable insights to optimize your site’s overall functionality and user experience.
Bug fixing & troubleshooting
We quickly detect and resolve technical issues that can disrupt your store’s operations. Our team provides expert troubleshooting and bug fixes to maintain a seamless shopping experience.
Security monitoring
Prevent potential threats with timely security checks and updates. We ensure your Magento store is safeguarded against security threats and that your and your customers' data is secure.
Magento update & upgrade
Our team manages the entire process of updating and upgrading your Magento platform, ensuring compatibility with your existing setup. We provide your website with the latest features, performance enhancements, and security updates.
Performance optimization
We improve your Magento store’s performance by optimizing page load times, database queries, and website speed. Ensure a faster, more reliable shopping experience to keep your customers engaged.
Hosting and server optimization
Emerline provides hosting and server optimization services tailored to your Magento store’s needs. We manage server configurations, load balancing, and backups to maximize uptime and ensure your site runs smoothly.
Custom development and customization
If you want to enhance the existing functionality of your web store, our Magento development specialists can offer tailored solutions that align with your business goals or customize the existing ones.
Extension configuration and support
Our team assists with the installation, configuration, and support of Magento extensions, ensuring they integrate seamlessly with your store. We troubleshoot any compatibility issues and make adjustments to guarantee their performance, providing a tailored solution that works for your business.
Related Magento Services
Our Magento-related services are designed to address the diverse needs of your E-commerce business. From seamless migrations to expert consulting, we provide top-quality services to enhance, maintain, and grow your online store.
M1 to M2 migration
Migration from Magento 1 to Magento 2 is essential for staying competitive and secure. Emerline offers seamless migration services that ensure your data, design, and custom functionalities are fully transferred without disruptions. Get a modernized store that is faster and more secure leveraging all the capabilities of Magento 2.
Dedicated Magento developers
Our dedicated Magento developers work as an extension of your team, offering specialized skills and knowledge to meet your E-commerce goals. Whether you need software development, ongoing support, performance optimization, or other tasks, our experts provide tailored solutions that align with your business needs.
Custom Magento development
Our Magento development experts help create unique E-commerce experiences. We ensure that your Magento store is fully customized to meet your specific requirements, enhancing functionality and boosting customer satisfaction.
Magento consulting
Our Magento consulting services offer strategic insights and expert advice to help you make informed decisions about your online store. We assess your current setup, identify areas for improvement, and recommend Magento solutions that enhance performance and drive better business results.
The individuals we work with aren't just contractors, they are an important part of our strategic Team and we enjoy working with them every day!
President/CEO, CPG Data
Emerline has been the best development partner we’ve ever worked with!
CEO, Praxie
We recommend Emerline as a trusted technology partner for developing telemedicine solutions and would choose to work with Emerline again regarding new projects.
Founder, Hello Ralphie
Emerline provided us with the scaling we needed to grow our development capabilities from early-stage POC to now a globally deployed platform in the HR Teach space.
CEO, Espresa
We highly recommend Emerline as a technology partner for large and complicated development projects that also delivers continuous cooperation with the provider on new projects.
VP Global IT, FUCHS Group
They consistently delivered items on time, highlighting their commitment to timeliness and organization.
CEO, Founder of Tribela GmbH
The level of skill and quality of the developers is outstanding!
Director, RedWrasse Ltd.
It was noteworthy to highlight the friendly and customer-oriented processes used for product development.
CEO & Founder, Visible
Emerline has enhanced our software to become an indispensable tool for all our staff.
Business Director, 3QC, Inc.
Emerline helped us build an MVP into a full-fledged production platform — in 14 months
Founder and CEO, SquareDash
My experience with Emerline has been great. I highly recommend them to anyone looking for a reliable partner who delivers on time and on budget.
CEO, Echospectra
Throughout our cooperation with Emerline, they proved themselves reliable technology partners.
IT Director