FUCHS. Advanced Global Platform

Our customer, a large manufacturer of industrial lubricants, faced five major issues:

• Each office had a unique method of data storage and processing. The company lacked a unified system that would make it possible to collectively analyze and track data coming in from all company locations.
• Their former data entry process lacked efficiency when it came to the pre-sales activities.
• The customer lacked a solution for their clients.
• There was a strong need for the provision of more mobility to technicians to ensure their efficient work.
  
  In this way, the project objectives were to:
  
  
• Replace the multiple spreadsheets and legacy tools used by technicians to enter and store data with a mobile solution that could be used on the spot.
• Develop a mobile application for technicians.
• Build a customer-facing application that would allow access to all the important analytics.

The delivered solution is made up of two apps (mobile app and web app ), the platform fitting various needs of the client (plant setup, lubrication process control, analytics, customer-facing app).

In the course of the project, the following key features were implemented:

• A unified solution based on the Microsoft Azure platform, for managing the customer’s plants, products, and client data.
• Global Identity Access Management solution (as a part of the platform) that is integrated with the customer’s Azure Active Directory and allows for the management of authentication and authorization across all applications and components of the platform independently, for in-house employees and external users.
• Multi-regional deployment process for specific markets (China).
• Advanced analytics produced from different types of data, including those gathered from sensors on plants and maintenance inspections held by technicians.
• Data visualization mechanism that ensures easy perception of complicated information and the delivered analytics to different links in a working chain.
• Mobile applications for sales teams and technicians with a wide range of data accessible for increased efficiency of work.
• Customer-facing app that ensures transparency of all processes to clients.

The solution gives the customer the ability to implement an automated business process to boost sales activities, enhance the work of technicians, store and manage data in one place, and provide access to valuable data for clients. The platform has efficiently facilitated the customer’s office branches becoming interconnected and having unified access to the product and customer database. It also opened up space for smart data representation, which ensures easy perception of all the important information and contributes to faster and more accurate decision-making.